“My name is Jennifer Galvin. I co-own and manage Advanced Animal Care in Fort Mohave. My business partner, Dr. Erika Cartwright, had placed an order with your company last week and we had the opportunity to work with Katelynn Quarrels. Unfortunately due to bad weather, the parts did not arrive overnight by 10:30 AM delivery like they were supposed to. Katelynn took the time to research what happened, and did every single thing she could to make it right. I received several phone calls from her and follow up emails to make sure our patient was taken care of and that everything my doctor needed was sent. I cannot tell you how wonderfully refreshing it was to work with a person that sincerely cared about us as a company and showed real interest in our patient. Katelynn has a very rare quality that I don’t see often in the many distribution companies, drug companies, insurance agencies, and other people I have to talk to on a day to day basis. She is genuinely kind, compassionate, caring, and works very hard to ensure things are right. I wanted to let you know you have a wonderful employee there and that we are very happy and thankful to have found you. We will continue to work with VOI for our orthopedic needs and are so happy to have found you and to have had Katelynn’s help during this order.”
Jenn Galvin
Advanced Animal Care