We make it simple for you to order our products. Feel free to download our digital order form in pdf format. Fill it out, save and email it back to us at firstname.lastname@example.org. You may also place your order using the online order form below. Please use our codes when ordering. We will then contact you for payment. Thanks!
Question or Comments? Please Phone 904-436-6540 or Fax 904-436-6546
Terms and Conditions
V.O.I. Team members can be reached Monday- Friday between 9am - 6pm EST.
All orders must be paid in full by Mastercard, Visa or bank wire transfer before shipping.
Initial orders require payment by Mastercard or Visa. Net 30 terms are then available to qualified
Orders will be invoiced and payment must be remitted within 30 days.
Please specify when you would like to receive your order.
For same day shipping, orders must be received by 5pm EST, Mon - Fri.
Domestic options include overnight am or end of day, 2nd day, 3 day, and Saturday where available.
All orders will be sent UPS ground unless otherwise requested.
Freight charges will be added to invoice.
Receipt of Orders
Each order is double checked for accuracy before it is sent. Occasionally, there are discrepancies or
miscommunications with orders. Please check your order at time of receipt.
Customers are responsible to notify V.O.I. of any discrepancies within 48 hours of delivery.
V.O.I. products are guaranteed to meet specifications and be free of defects in workmanship and materials.
Returned products will be replaced or repaired at our discretion provided there is no evidence of abuse,
misuse or unserviceability due to wear from prolonged use. This policy presumes instruments are used
under normal operating conditions, established techniques and cleaned properly after each use. Returned
instruments must be properly cleaned.
Please call for authorization before returning an item. Unused products may be returned for a credit or
refund (if pre-paid) within 30 days of receipt. All returns must be accompanied by a copy of the invoice
or packing slip. If items are returned in acceptable and unused condition, a credit will be given when the
returned goods are received by us. Returns are subject to a 15 percent re-stocking fee. Special Order items
may not be returned. Shipping & insurance charges are non-refundable. Customers who return items after
30 days will receive a merchandise credit. Merchandise credits are valid for one year and become void if
not used during that time.